Privacy Policy

Privacy Policy – Famix

Famix (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you interact with our website, services, and organisation. By using our services, you agree to the practices described in this policy.

 

1. Information We Collect

We may collect and process various types of personal data depending on how you interact with us, including:

• Contact Information: Your name, email address, phone number, and company details when you complete forms, subscribe to updates, or communicate with us.
• Transaction Details: Information about the services you purchase, including payment and billing data.
• Technical Data: Details such as your IP address, browser type, time zone, and data about interactions with our website (e.g., pages viewed, time spent, click rates).
• Communication Records: Documentation of correspondence, including emails, phone calls, or messages exchanged through our website or other channels.
• Usage Information: Data about how you use our services, such as features accessed and usage frequency.

 

2. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide and manage the services you request, including payroll processing, CIS compliance, and support.
• Customer Communication: To respond to inquiries, provide support, and share important updates about our services.
• Marketing and Promotions: With your consent, to send promotional materials, updates, and information about services that may interest you.
• Service Improvement: To analyse and enhance our services and website, ensuring they meet your needs.
• Legal Compliance: To fulfil legal obligations, including compliance with tax regulations and industry standards.

 

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfil a contract, such as providing payroll or CIS services.
• Consent: In some cases, we rely on your consent, particularly for marketing purposes. You may withdraw consent at any time.
• Legitimate Interests: Processing data for our legitimate interests, such as improving our services or ensuring website security.
• Legal Obligation: Processing data to comply with legal requirements.

 

4. Sharing Your Information

We may share your personal data in the following situations:

• Service Providers: Trusted third-party providers that assist us in delivering our services, such as payment processors and IT support. These providers are required to protect your data and only use it as specified.
• Legal and Regulatory Bodies: If required by law, we may disclose your data to government authorities or law enforcement agencies.
• Business Transfers: In the event of a business sale, merger, or acquisition, your personal data may be transferred to the new owners.

 

5. Data Security

We take appropriate measures to protect your personal data from unauthorised access, disclosure, or alteration, including:

• Encryption: Using encryption technologies to safeguard sensitive data during transmission.
• Access Controls: Restricting access to authorised personnel only.
• Regular Audits: Periodically reviewing and updating our security practices to ensure effectiveness.

While we strive to protect your information, no security system is completely foolproof, and we cannot guarantee absolute data security.

 

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. When your data is no longer needed, we securely delete or anonymise it.

 

7. Your Rights

You have several rights regarding your personal data, including:

• Access: Request access to the personal data we hold about you.
• Correction: Request corrections for inaccuracies in your personal data.
• Erasure: Request deletion of your personal data, subject to certain conditions.
• Restriction: Request limitations on the processing of your personal data in specific circumstances.
• Objection: Object to the processing of your personal data, particularly when it’s based on our legitimate interests or for marketing purposes.
• Data Portability: Request the transfer of your personal data to another organisation, where technically feasible.

To exercise any of these rights, please contact us at info@famix.co.uk or call us at 03330 383434.

 

8. Cookies

Our website uses cookies and similar technologies to improve your experience and gather insights into usage patterns. Cookies are small data files stored on your device that help us enhance your experience. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Significant updates will be communicated via our website or other appropriate channels. We encourage you to review this policy regularly to stay informed.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Famix
Phone: 03330 383434
Email: info@famix.co.uk
Address: 15a Cobalt Business Park, Quick Silver Way, NE27 0QQ

We are committed to protecting your privacy and addressing your concerns promptly.